Last updated: October 8, 2026
At Kartfold, we want you to have a smooth and satisfactory shopping experience. This Refund and Returns Policy explains the conditions applicable to returns, replacements, cancellations, and refunds for purchases made through Kartfold.
Please review this policy before placing an order.
1. Returns for Physical Products
Return requests for eligible physical products may be made within 7 days of delivery, subject to the product’s eligibility and the conditions below.
To be eligible for a return:
- The return request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition, except where inspection was reasonably necessary to identify a defect or issue.
- The product should include its original packaging, accessories, manuals, tags, and other items supplied with it, where applicable.
- The product must not have been damaged, altered, or misused after delivery.
- Proof of purchase or the Kartfold order number may be required.
Certain products may not be eligible for return due to their nature, hygiene considerations, usage, or other applicable restrictions. Any product-specific return conditions or exclusions may be mentioned on the respective product page.
Please contact Kartfold before returning any product.
2. Damaged, Defective, Incorrect or Incomplete Products
If you receive a physical product that is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from the product ordered
please contact Kartfold as soon as possible after delivery and within the applicable return period.
We may request supporting information such as:
- Photographs of the product
- Video showing the issue
- Original packaging
- Shipping label
- Order number
- Other information reasonably required to verify the issue
After reviewing the request, Kartfold may offer an appropriate resolution, which may include a replacement, return, refund, or other suitable solution, depending on the circumstances and applicable law.
Please do not send the product back without receiving return instructions from Kartfold.
3. Digital Products
Digital Products include ebooks, guides, workbooks, templates, downloadable files, bundles, and other electronically delivered content.
Because Digital Products are delivered electronically and cannot ordinarily be physically returned, they are generally not eligible for return, cancellation, or refund once the Digital Product has been accessed or downloaded, except where required by applicable law.
However, if you:
- Cannot access your purchased Digital Product due to a technical issue
- Receive an incorrect file
- Receive an incomplete or corrupted file
- Experience another genuine delivery or access problem
please contact Kartfold.
We will investigate the issue and may provide a replacement file, corrected download, alternative access method, or another appropriate resolution.
4. Order Cancellations
If you wish to cancel a physical-product order, please contact Kartfold as soon as possible.
Cancellation may be possible before the order has been processed or shipped.
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible. In such cases, any applicable return will be handled according to this Refund and Returns Policy.
Kartfold may also cancel an order in certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Incomplete or incorrect customer information
- Suspected fraudulent or unauthorized activity
- Delivery or serviceability issues
- Other circumstances preventing us from fulfilling the order
If Kartfold cancels a prepaid order for which payment has already been successfully received, an applicable refund will be initiated.
5. Cash on Delivery Orders
Cash on Delivery (COD) is available only for eligible physical-product orders.
Digital Products and orders containing Digital Products are not eligible for COD.
For an approved return of a COD order, there is no original online payment method to which the refund can automatically be reversed.
Where a monetary refund is applicable for a COD order, Kartfold may request appropriate bank account, UPI, or other payment details from the customer to process the refund.
Customers must provide accurate refund information. Kartfold will not be responsible for delays caused by incorrect payment details provided by the customer.
6. Refunds for Prepaid Orders
For approved prepaid refunds, Kartfold will generally initiate the refund through the original payment method, where supported.
Online payments are currently processed through Razorpay, and the time required for an approved refund to appear in the customer’s account may depend on Razorpay, the customer’s bank, card issuer, UPI provider, or other financial institution.
Once a refund has been initiated, banking or payment-provider processing times may be outside Kartfold’s direct control.
7. Refunds After a Physical Product Return
Where an approved refund requires the physical product to be returned, the refund may be processed after:
- The returned product has been received; and
- The product has been inspected and the return has been approved.
If the returned product does not meet the applicable return conditions, Kartfold may contact you regarding the return and available resolution.
8. Return Shipping
Customers should not independently send a product back to Kartfold without first contacting us and receiving return instructions.
For products confirmed to be damaged, defective, incorrect, or incomplete due to an issue attributable to Kartfold, appropriate return or replacement arrangements will be communicated to the customer.
For other eligible returns, any applicable return-shipping arrangements or charges will be communicated before the return is processed.
9. Shipping Charges
Where an order was originally provided with Free Shipping, this does not necessarily mean that no logistics cost was incurred by Kartfold.
Any treatment of shipping or return-shipping costs in connection with a return will depend on the reason for the return, product eligibility, and applicable law.
For a verified damaged, defective, incorrect, or incomplete product attributable to Kartfold, the customer will not be required to bear an unreasonable return cost for resolving the issue.
10. How to Request a Return, Replacement or Refund
To request a return, replacement, cancellation, or refund, please contact Kartfold through our Contact Us page or available customer-support channel.
Please provide:
- Your order number
- Product name
- Reason for the request
- Description of the issue
- Photos or videos, where applicable
- Any other information reasonably required to verify the request
Please wait for instructions from Kartfold before returning a physical product.
Sending a product without prior authorization or instructions may delay the processing of your request.
11. Abuse and Fraudulent Claims
Kartfold reserves the right to review and, where permitted by applicable law, decline return or refund requests involving suspected fraud, misuse, repeated abuse of the return process, altered products, false claims, or products damaged after delivery by the customer.
This provision does not limit any consumer rights that cannot legally be excluded.
12. Applicable Consumer Rights
This Refund and Returns Policy is subject to applicable laws and regulations.
Nothing in this policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot legally be excluded, restricted, or limited.
13. Changes to This Policy
Kartfold may update this Refund and Returns Policy from time to time to reflect changes to our products, operations, services, or applicable requirements.
The latest version will be published on this page with an updated Last updated date.
14. Contact Us
If you have questions about a return, replacement, cancellation, or refund, please contact Kartfold through our Contact Us page or via the customer support email or WhatsApp provided by Kartfold.
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