Last updated: October 8, 2026
At Kartfold, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Products purchased
- Delivery and tracking information
- Information you provide when contacting customer support
- Reviews, feedback, or other content you voluntarily submit
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, arrange delivery, and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Confirm and verify eligible Cash on Delivery orders
- Arrange shipping and delivery
- Provide order tracking information
- Communicate with you about your orders
- Respond to customer support requests
- Process online payments where applicable
- Handle returns, refunds, cancellations, and replacements
- Process and respond to customer reviews or feedback
- Improve our products, website, and shopping experience
- Send marketing communications or promotional updates where permitted
- Detect, prevent, and address fraudulent or unauthorized activity
- Comply with applicable laws and legal obligations
3. Cash on Delivery Orders
For eligible Cash on Delivery orders, we may use your name, phone number, shipping address, and order information to verify and fulfill your order and coordinate delivery.
We may contact you regarding order confirmation, delivery, or other matters necessary to complete your order.
Cash on Delivery may not be available for certain products, including digital products, or for certain locations or order combinations.
4. Online Payments
For orders paid online, payments may be processed through third-party payment service providers, including Razorpay.
Kartfold does not generally store complete payment card details on its own servers.
Payment providers may collect and process payment information according to their own privacy policies, security practices, and terms.
5. Orders, Inventory and Shipping
Kartfold manages and supplies its own product inventory.
For physical product orders, we may share necessary customer and order information with our shipping and logistics partners, including Shiprocket, to arrange shipment, delivery, tracking, and related logistics services.
Information shared may include:
- Customer name
- Phone number
- Shipping address
- Order details
- Package information
- Payment status
- Delivery and tracking information
We only share information reasonably necessary to fulfill and deliver your order.
6. Reviews and Feedback
Kartfold may allow customers to submit product reviews, ratings, feedback, or other content directly through our website.
If you choose to submit a review or feedback, the information and content you provide may be displayed on our website.
We encourage customers to provide honest and genuine feedback.
We do not currently use a separate third-party review platform such as Judge.me for collecting or displaying reviews.
7. Email and WhatsApp Communications
If you provide your email address or contact information, we may use it to communicate with you about:
- Orders and payments
- Shipping and delivery
- Customer support
- Product-related matters
- New products
- Special offers
- Promotions
- Other relevant Kartfold updates
You may unsubscribe from marketing emails using the unsubscribe option included in the relevant communication, where applicable.
We may also use WhatsApp or other communication channels to respond to customer enquiries, provide order-related assistance, or communicate about your purchases where appropriate.
Transactional communications, such as order confirmations, payment notifications, shipping updates, and delivery-related messages, may still be sent when necessary to provide the service you requested.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart functionality
- Support checkout and payment functionality
- Understand website usage
- Improve website performance
- Provide relevant functionality
- Support analytics and marketing activities where applicable
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Website and Third-Party Services
Kartfold operates its online store using WordPress and WooCommerce.
We may use third-party service providers to help operate our business, including services related to:
- Website hosting
- E-commerce and website functionality
- Payment processing
- Shipping and logistics
- Order tracking
- Analytics
- Customer communication
- Marketing and advertising
These third parties may process information as necessary to provide their respective services and may have their own privacy policies and terms.
10. Razorpay
For online payments, Kartfold may use Razorpay as a payment service provider.
When you choose to pay online, relevant payment and transaction information may be processed by Razorpay to authorize and complete the payment.
Kartfold does not generally have access to or store your complete card or banking credentials.
11. Shiprocket
For physical product delivery, Kartfold may use Shiprocket and its associated courier and logistics partners.
Necessary order and delivery information may be shared with Shiprocket to facilitate shipment processing, courier allocation, tracking, delivery, and related services.
The handling of information by Shiprocket and its logistics partners may also be governed by their respective privacy policies and terms.
12. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Maintaining business and transaction records
- Processing payments
- Managing shipping and delivery
- Resolving disputes
- Providing customer support
- Preventing fraud
- Complying with applicable legal or regulatory requirements
When information is no longer required, it may be deleted or securely disposed of, subject to applicable requirements.
14. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To make a privacy-related request, please contact us through the Contact Us page on our website.
We may need to verify your identity before processing certain requests.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children for the purpose of collecting personal information.
Although Kartfold offers products intended for children, we do not knowingly request or collect personal information directly from children where such collection is prohibited by applicable law.
Parents or guardians should place orders on behalf of children where appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.
Any updated version will be posted on this page with a revised Last updated date.
17. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page or via the customer support email or WhatsApp provided by Kartfold.
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