Last updated: October 8, 2026
At Kartfold, we aim to provide a smooth and convenient delivery experience for customers across India.
This Shipping Policy explains how we process, ship, and deliver physical, Print-on-Demand (POD), and Digital Products purchased through Kartfold.
1. Shipping Availability
We currently offer shipping for eligible physical and POD products to serviceable locations across India.
Shipping availability may depend on:
- Delivery PIN code
- Product availability
- Product type
- Courier serviceability
- Other logistical factors
Before completing an eligible physical-product order, customers may use the available PIN code serviceability checker where provided.
2. Order Processing
Orders are processed after they are successfully placed and confirmed.
Regular Physical Products
Regular physical products are supplied from Kartfold’s available inventory and are prepared for shipment after the order is confirmed.
Print-on-Demand Products
POD products are produced after an order is placed. Therefore, POD products may require additional processing time before shipment.
Cash on Delivery
For eligible COD orders, Kartfold may contact the customer to verify the order and delivery details before processing.
Processing times may vary depending on the product, availability, order volume, fulfillment requirements, and other operational factors.
3. Delivery Time
For eligible physical products, delivery is generally expected within 3–7 business days after processing.
POD products may require additional processing time because the product is produced after the order is placed. The applicable processing and delivery information may vary by product.
Actual delivery times may vary depending on:
- Destination
- PIN code
- Courier service
- Product availability
- Serviceability
- Processing time
- Weather or other unforeseen circumstances
Delivery estimates are provided for guidance only and are not guaranteed.
4. Shipping and Delivery Partners
Kartfold uses Shiprocket and its associated courier partners to facilitate shipping, shipment tracking, and delivery of eligible physical and POD products.
The courier partner assigned to an order may vary depending on the destination, serviceability, availability, shipment characteristics, and other logistics factors.
5. Shipping Charges
Free Shipping is available on eligible physical products/orders, unless otherwise stated on the product page or during checkout.
If any shipping charge applies to a particular order, the applicable charge will be displayed during checkout before the order is completed.
Shipping charges, where applicable, may vary depending on product type, destination, shipment characteristics, and courier service.
6. Cash on Delivery (COD)
Kartfold offers Cash on Delivery (COD) only for eligible orders containing physical products from our regular inventory, subject to product, location, and courier serviceability.
COD is not available for:
- Digital Products
- Print-on-Demand (POD) Products
- Orders containing both physical and Digital Products
- Orders containing both physical and POD Products
- Orders containing POD and Digital Products
- Orders containing all three product types
For eligible COD orders, payment is collected by the delivery partner at the time of delivery.
Customers are requested to provide accurate contact and delivery information and remain available to receive their orders.
Kartfold may verify eligible COD orders before dispatch.
7. Delivery Attempts and Undelivered Orders
Customers are responsible for providing:
- Complete delivery address
- Correct PIN code
- Valid phone number
- Accurate contact information
If delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, the order is refused, the PIN code is not serviceable, or other delivery-related issues occur, the courier may make additional delivery attempts or return the shipment to the sender.
Repeated unsuccessful delivery attempts or refused COD orders may result in the shipment being returned to Kartfold.
Any applicable refund or cancellation will be handled according to our Refund and Returns Policy.
8. Order Tracking
Where tracking information is available, customers may receive shipment tracking details through the contact information provided when placing the order.
Tracking information may take some time to become active after an order has been dispatched.
Customers can use the provided tracking information to check the status of their shipment.
9. Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Courier delays
- Weather conditions
- Natural events
- Public disruptions
- High-volume periods
- Serviceability issues
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
Kartfold will make reasonable efforts to assist customers in case of significant delivery issues.
10. Damaged Packages
If your package appears damaged at the time of delivery, we recommend documenting the condition of the package and contacting Kartfold as soon as possible.
For damaged, defective, incorrect, incomplete, or materially different products, please refer to our Refund and Returns Policy.
Customers may be asked to provide photographs, videos, packaging details, shipping labels, or other information to help us investigate the issue.
11. Print-on-Demand (POD) Products
POD products are produced after an order is placed and may have different processing times from regular physical products.
Because POD products are produced specifically after an order is received, processing and dispatch times may vary depending on the product and fulfillment process.
The applicable product page may contain additional information regarding processing or delivery times.
Once dispatched, POD products are delivered using available shipping/courier services.
12. Digital Products
Digital Products, including ebooks, workbooks, templates, guides, and downloadable bundles, are delivered electronically and do not require physical shipping.
Access or delivery instructions will be provided through the applicable delivery method.
Digital Products do not have a physical shipment or courier tracking number.
If you experience a technical problem accessing your purchased Digital Product, please contact Kartfold for assistance.
13. Multiple Product Types in One Order
If an order contains different product types, such as physical and Digital Products, the products may be processed and delivered separately.
Digital Products will be delivered electronically, while physical products will be shipped through the applicable shipping process.
The availability of COD depends on the product combination and is subject to the COD conditions described in this policy.
14. Address Changes
If you need to change your delivery address after placing an order, please contact Kartfold as soon as possible.
We cannot guarantee that an address change will be possible after the order has been processed or shipped.
Additional charges or other conditions may apply where an address change is possible after dispatch.
15. Contact Us
If you have questions regarding shipping or delivery, please contact Kartfold through our Contact Us page or via the customer support email or WhatsApp provided by Kartfold.
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